Patient Service Representative Lead Primary Care
Intermountain Health Thornton, CO
Security verification
Intermountain Health Thornton, CO
1 day ago
See who Intermountain Health has hired for this role
Intermountain Health Thornton, CO
1 day ago
Security verification
Save job
Welcome back
Sign in to save Patient Service Representative Lead Primary Care at Intermountain Health.
- Report this job
Job Description:This position is responsible for billing, follow-up, and resolving issues that delay or prevent payment of the patient's account within Intermountain's policies and procedures.
Scope
- Acts as a team lead to schedule daily work load and ensure timely and accuratescheduling and registration activities. Provide support for cash reconciliation functions (if applicable). Assists PSRs in problem solving more complicated issues.
- Coordinates scheduling with that of the practitioners schedules to ensure proper coverage of patient appointments and out-of-office calls. Facilitates training of new hires and other training initiatives. Performs quality assurance reviews on PSR Associates, documents findings, and provides information to leadership. Assists in the preparation of periodic reports crucial to the leadership decision making process.
- Coordinates with clinical staff to obtain charge information for all patients. Codes procedures performed and diagnosis on charge. Acts as a resource for Practice Managers and Physicians with denials and coding questions. Coordinates copies of medical documentation with physician charges to support billing to third-party payers. Resolves complex patient billing inquiries and problems.
- Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
- Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
- Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
- Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
- Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
- Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
- Maintains department and/or individual work queues and reports as required.
- Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
- Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
- Performs other duties as assigned.
RequiredMinimum Qualifications
High school diploma or equivalent is required
One (1) year front office or revenue cycle experience in a health care organization is required
PreferredTo perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
- Demonstrate understanding of health insurance and medical costs.
- Excellent customer service skills, in person and via telephone.
- Strong communication skills.
- Excellent organizational skills.
- Proficient computer skills.
- A team player who handles multiple projects simultaneously in a fast paced environment.
- Leads a positive work environment that is supportive of PSR associates, other colleagues, and patients needs.
Physical Requirements:Interact with others by effectively communicating, both orally and in writing.- and -Operate computers and other office equipment requiring the ability to move fingers and hands.- and -See and read computer monitors and documents.- and -Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.- and -May require lifting and transporting objects and office supplies, bending, kneeling and reaching.
Anticipated job posting close date:07/09/2024
Location:Thornton Clinic
Work City:Thornton
Work State:Colorado
Scheduled Weekly Hours:40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.29 - $24.88
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Health Care Provider -
Industries
Hospitals and Health Care
Referrals increase your chances of interviewing at Intermountain Health by 2x
See who you know
Get notified about new Patient Service Representative jobs in Thornton, CO.
Sign in to create job alert
Similar jobs
-
Intake Patient Care Representative (REMOTE)
Intake Patient Care Representative (REMOTE)
Aveanna Healthcare
Houston, TX
-
Remote Patient Service Agent
Remote Patient Service Agent
Anne Arundel Dermatology
Linthicum Heights, MD
-
Patient Services Representative (Contract)
Patient Services Representative (Contract)
Equip
United States
-
REMOTE Patient Onboarding Call Center Representative
REMOTE Patient Onboarding Call Center Representative
Luna Physical Therapy
United States
-
Patient Relations Representative (REMOTE)
Patient Relations Representative (REMOTE)
Community Health Systems
Franklin, TN
-
Patient Services Representative, ED, Evening/Night Flex - Full time
Patient Services Representative, ED, Evening/Night Flex - Full time
Cayuga Health System
Ithaca, NY
-
Patient Service Representative – Oncology, Westlake Village
Patient Service Representative – Oncology, Westlake Village
UCLA Health
Westlake Village, CA
-
Patient Service Representative - Internal Medicine, Westwood
Patient Service Representative - Internal Medicine, Westwood
UCLA Health
Los Angeles, CA
-
Patient Representative
Patient Representative
Memorial Sloan Kettering Cancer Center
New York, NY
-
Patient Billing Representative - Remote
Patient Billing Representative - Remote
CareCentrix
United States
-
Patient Service Representative - Cayuga Primary Care - Cayuga Park
Patient Service Representative - Cayuga Primary Care - Cayuga Park
Cayuga Health System
Ithaca, NY
-
Patient Service Representative/Motility Scheduler - Digestive Diseases Westwood
Patient Service Representative/Motility Scheduler - Digestive Diseases Westwood
UCLA Health
Los Angeles, CA
-
Patient Representative
Patient Representative
Richmond University Medical Center
Staten Island, NY
-
Patient Services Representative, Primary Care
Patient Services Representative, Primary Care
UC Health
West Chester, OH
-
Patient Services Rep
Patient Services Rep
Health Advocates Network
Los Angeles, CA
-
Patient Service Rep - Outpatient Clinic
Patient Service Rep - Outpatient Clinic
Hawaii Pacific Health
Honolulu, HI
-
Patient Services Representative (PSR) - Cayuga Immediate Care PER DIEM
Patient Services Representative (PSR) - Cayuga Immediate Care PER DIEM
Cayuga Health System
Ithaca, NY
-
Patient Account Coordinator
Patient Account Coordinator
Futurecare Associates, Inc.
Homewood, IL
-
Patient Access Rep 1 Outpatient (Patient Registration)
Patient Access Rep 1 Outpatient (Patient Registration)
Asante
Medford, OR
-
Patient Access Representative
Patient Access Representative
Women's Care
Trinity, FL
-
Patient Services Representative
Patient Services Representative
Evergreen Health
Buffalo, NY
-
Patient Care Representative - Team Leader
Patient Care Representative - Team Leader
PCC Community Wellness Center
Oak Park, IL
-
Patient Access Representative
Patient Access Representative
Women's Care
Clearwater, FL
-
Patient Service Representative - Internal Medicine, Westwood
Patient Service Representative - Internal Medicine, Westwood
UCLA Health
Los Angeles, CA
-
Patient Service Representative – Oncology, Westwood
Patient Service Representative – Oncology, Westwood
UCLA Health
Los Angeles, CA
-
Patient Service Representative- Bariatric Surgery (Santa Monica)
Patient Service Representative- Bariatric Surgery (Santa Monica)
UCLA Health
Santa Monica, CA
-
Patient Portal Representative- Will Train
Patient Portal Representative- Will Train
Emerson Health
Concord, MA
People also viewed
-
Patient Access Coordinator
Patient Access Coordinator
Cleveland Clinic
Beachwood, OH
-
-
Patient Service Rep - Full-Time / Hazel Crest, IL
Patient Service Rep - Full-Time / Hazel Crest, IL
Advocate Health
Hazel Crest, IL
-
Patient Services Representative (PSR) - Cayuga Immediate Care PER DIEM
Patient Services Representative (PSR) - Cayuga Immediate Care PER DIEM
Cayuga Health System
Horseheads, NY
-
Patient Services Representative (Full-Time)
Patient Services Representative (Full-Time)
Aurora San Diego Hospital
San Diego, CA
-
Patient Service Representative/Infusion Scheduler – Oncology, Westlake Village
Patient Service Representative/Infusion Scheduler – Oncology, Westlake Village
UCLA Health
Westlake Village, CA
-
Patient Service Rep - Primary & Specialty Care, Westlake Village
UCLA Health
Westlake Village, CA
-
Patient Service Representative
Patient Service Representative
SpineZone
San Diego, CA
-
Patient Authorization and Referral Representative
Patient Authorization and Referral Representative
Providence
Seattle, WA
-
Patient Service Representative - Clinic Operations
Patient Service Representative - Clinic Operations
Hawaii Pacific Health
Honolulu, HI
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub